Developing Performance Standards

Prerequisites: The user must be generally able to navigate through a GUI application by clicking buttons and selecting menu items.

Developing Performance Standards focuses on interpersonal skills emphasizing communication and improvement of management skills by using behavior modeling. The audiences for this course are team leaders, supervisors, and first-line managers.

For maximum benefit, it is recommended that students first experience the two foundation modules, Fundamental Skills of Managing and Fundamental Skills of Communicating, prior to taking this course.

In today's business environment, there is a strong emphasis on quality in products and services. However, there is an equally strong expectation that everyone will be doing more, better, and with fewer resources. To meet these expectations, team members must be able to develop and executive clearly defined performance standards.

This course shows you how to establish specific, measurable, attainable, result-oriented and time-framed performance standards. It also illustrates the steps needed to gain team member agreement, and commitment, to those performance standards.

Upon successful conclusion of the course, the student should be able to:

• Define goals, objectives and performance standards.
• Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed, using concrete active language.
• Establish time limits for all performance standards.
• Involve team members in creating their own individual performance standards.
• Negotiate to develop performance standards for team members that address both desired results and team member's capabilities.
• Monitor your team members' progress toward their goals by holding individual review meetings.

Note: All web based training courses are Y2K (Year 2000) compliant.