Fundamental Skills of Managing

Prerequisites The user must be generally able to navigate through a GUI application by clicking buttons and selecting menu items.

Fundamental Skills of Managing is one of two foundation courses in the Supervision Series, which help to develop skills that are basic to all the other courses in this series. Students acquire these skills through a variety of exercises and skill building techniques. This course addresses an audience of team leaders, supervisors, and first-line managers.

Fundamental Skills of Managing teaches a participatory management style to help team leaders be successful. Team leaders will learn how to maintain team member self-esteem; focus on behavior; encourage team member participation; and listen to motivate.

Fundamental Skills of Managing teaches principles and skills, with a foundation of building trust, self-respect and dignity, which are essential in effectively managing the changing workforce.

Upon successful conclusion of the course, the student should be able to:

• Deal with your team members on a day-to-day basis in such a way as to maintain, and even enhance their self-esteem.
• Base your discussions about performance and work habits on your team members' behavior rather than their personalities or attitudes.
• Use effective listening techniques to increase your team members' motivation to perform at higher levels of productivity.
• Consistently encourage your team members to participate in setting goals, solving problems, and making decisions.

Note: All web based training courses are Y2K (Year 2000) compliant.