Preparing for Change

Prerequisites: The user must be generally able to navigate through a GUI application by clicking buttons and selecting menu items.

Preparing for Change focuses on interpersonal skills emphasizing communication and improvement of management skills by using behavior modeling. This course addresses an audience of team leaders, supervisors, and first-line managers.

It is recommended for maximum benefit, that learners first experience the two foundation modules, Fundamental Skills of Managing and Fundamental Skills of Communicating prior to taking this course.

Change is an inevitable part of the life of all organizations. The world we live in is constantly changing. Organizations must continually adapt to this changing environment by changing themselves.

Although change is commonplace, it, nevertheless, presents problems to most people. Preparing for Change shows you how to introduce change without inducing defensive reactions. As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the "comfort level" of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things.

Upon successful conclusion of the course, the student should be able to:

• View change and the anxiety it can cause team members as natural and inevitable parts of organizational life that can be dealt with through effective leadership.
• Understand the importance of planning change carefully, so as to give team members adequate time to provide input and accustom themselves to the change.
• Better assist your team members' adjustment to change by being well informed and by clearly explaining the reasons for change.
• Involve team members in the process of change by encouraging them to ask questions and voice opinions and by responding fully and honestly.
• Ask your team members to make an effort to accommodate to the change.
• Follow up on the initial meeting to make sure the process of adjustment to the change is going forward.

Note: All web based training courses are Y2K (Year 2000) compliant.