Using Positive Discipline

Prerequisites: The user must be generally able to navigate through a GUI application by clicking buttons and selecting menu items.

Using Positive Discipline focuses on interpersonal skills emphasizing communication and improvement of management skills by using behavior modeling. This course addresses an audience of team leaders, supervisors, and first-line managers.

It is recommended for maximum benefit, that learners first experience the two foundation modules, Fundamental Skills of Managing and Fundamental Skills of Communicating prior to taking this course.

Using Positive Discipline may seem like a contradiction in terms, but it doesn't have to be. Positive discipline tries to preserve team members' self-respect and egos and treat them as adults.

This course shows you how to change unacceptable team member's behavior, while seeking to preserve and even encourage their motivation to be competent, effective team members.

Upon successful conclusion of the course, the student should be able to:

• Use techniques of positive discipline to reduce and redirect problem behavior by people who report to you.
• Communicate in terms of behavior rather than perception or opinions.
• Avoid getting entangled in personal areas that generate defensiveness and lead away from lasting solutions.
• Recognize how important team member participation is in defining problems and their solutions.
• Develop skills necessary to encourage meaningful participation.
• Conclude disciplinary interviews with plans that work toward improved performance.
• Issue formal warnings in keeping with your organization's policies.
• Develop plans for follow-up to make sure that the problem is resolved.
• All Web Training Courses are Y2K (Year 2000 Compliant).

Note: All web based training courses are Y2K (Year 2000) compliant.